Complaints / Grievances

5 simple ways to get in touch with us in case of any complaints.

The customer may post his/her complaint to the branch office or write to us under 'Customer Care' section of our website, i.e., www.aviom.in or customercare@aviom.in or at connect@aviom.in.

If the customer is not satisfied with the resolution provided by the Customer Care, he/she may post his/her complaint to the Grievance Redressal Officer at shashi.chandra@aviom.in.

If the customer is not satisfied with the resolution provided by the Grievance Redressal Officer, he/she may post his/her complaint to Compliance/Nodal Officer at divyani.chand@aviom.in.

If the customer is not satisfied with the resolution provided by the Compliance/Nodal Officer, he/she may post his/her complaint to Ombudsman at satish.bansal@aviom.in.

Alternatively, the customers may write to the Grievance Redressal Officer at:-

AVIOM India Housing Finance Private Limited,
83, First Floor, Poorvi Marg, Vasant Vihar,
New Delhi - 110057

Note:- Please mention 'Grievance Redressal' on the top of the envelope.

In case of non-addressal of the complaint to the customer's satisfaction, within a reasonable period from the above quarters, the customer may approach National Housing Bank at the address given below:

National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Center,
Lodhi Road, New Delhi - 110003
grids.nhbonline.org.in
www.nhb.org.in